Wednesday, September 24, 2008

Hell hath no fury like a pissed-off blogger...

Ok, so I know this is not library-related, but it's about my cat, and it's a very librarian-ish thing to do to have a cat, so, by the transitive property of blogging, this is library-related, no? Anyway, yesterday I had to bring my cat to the vet to have her put to sleep, because she had FIP (Feline Infectious Peritonitis), which is 100% fatal and eventually causes their bodies to attack themselves, and all her organs had begun shutting down. Ridiculously sad, right?

So I call during the day yesterday to make an appointment for today, and they tell me they can take me that same day at 7pm. Not my first choice, because I definitely wanted more time to spend with her, but I know it is selfish to keep her suffering just for me, so I take the appointment. I leave work early and take her in the yard all afternoon, because she loves it there, and then take her right from the yard to the vets', so that her peaceful time outside will be her last memories.

When I get to the vets' office however, I am ignored and left waiting for AN HOUR, with no explainations and no apologies, and when my boyfriend finally has the NERVE to actually complain, the girl at the desk is rude to him and tells us it's our fault for not alerting them when we signed in why we were there. Gee, I'm sorry I'm a wreck because I'm having my beloved pet put down and just assumed that you had an appointment book somewhere with the reason for my visit, which I clearly stated when I made the appointment EARLIER THAT SAME DAY. And nowhere in all her blame-shifting and aggressiveness was there any sort of an apology. Then, when we are finally taken in the room and the procedure is underway, the girl is in the back with some other workers, laughing and joking around, and generally having a merry old time, despite the fact that we are now THE ONLY people left in the office, and she obviously knows what is going on in the room....ARGH!!!!!!!

So maybe there is some small lesson in here for librarians, or anyone who works with the public all day: BE NICE. If she had just apologized when we complained, and was nice to us, it would have ended there and I wouldn't be ranting to everyone I know about how I'm never going back there and how they should tell everyone they know not to ever go there. That's it, just be nice. Even when people are frustrated with you, be nice. Even if they are short with you, be nice.

As a matter of fact, I think Patrick Swayze said it best in roadhouse... Oh the wisdom of the Swayz...

Monday, September 15, 2008

Ennui, setting in...

I know I don't post much here anymore (and I know that the "why I haven't been posting lately" post is one of the blogosphere's most popular refrains), but I'm truly uncertain as to why this poor blog is experiencing such a dry spell. It certainly isn't from a lack of ideas. I think of topics to blog on all the time. In fact, I often compose eloquent (read:verbose) posts in my head while on the way home from work, or while trying to fall asleep at night. There's certainly a lot to talk about in the world of information, and I do a ton of professional reading, but for some reason once I'm in front of a computer, all my inspiration just peters out.

It's true that I've been extremely busy at work, but that's really no excuse either, seeing as I seem to find the time to check Facebook, IM with my peeps and read about a hundred rss feeds a day...

Maybe it is the echo chamber that is the library and tech blogging worlds, making me feel like I just don't have anything unique to say, or maybe it's the frustration of constantly defending the continued existence of my profession making me feel like i don't have anything interesting to say, or maybe, just maybe (and this is probably the most likely excuse) I am simply just too lazy to try and make sense of the sad mish-mash of triage efforts that my job has become.

At some point you become very disillusioned with all the wonderful, helpful things you could be doing for your patrons, because you are too busy trying to be all things to all people. That is the sad life of an 'Information Services' librarian. I mean, what *are* information services anyway? Pretty much only everything that goes on in a library. Sometimes doing a little bit of everything is a great way to keep from getting bored with your career, and sometimes it is just a recipe for feeling like you are constantly trying to move forward in all directions at once, a feat not easily accomplished, and sure to leave you exhausted on a fairly consistent basis.

OK, now I'm just griping, I know. So I guess you should just be thankful for my lack of posting, shouldn't you? I'm sure you have better things to do than listen to me complain... like checking your Facebook.